We are thrilled to announce that we have been crowned winners of the Customer Experience and Loyalty Award – Medium or Large Business at the 27th annual Growing Business Awards. This prestigious recognition, announced on Tuesday 26th November, highlights our unwavering commitment to delivering exceptional customer service across every aspect of our business.

Commitment to Excellence

At Pass Logistics, customer service isn’t just something we do—it’s at the heart of everything we stand for. From our same-day courier services to our warehousing and rail freight solutions, we pride ourselves on going the extra mile for our customers. This award is a testament to the dedication and hard work of our entire team, who consistently strive to provide a seamless and reliable experience for every client.

Richard Silvester, our Managing Director, shared his thoughts on the achievement:

“This recognition is a testament to the hard work and dedication of our entire team, who consistently go above and beyond to deliver outstanding service. It's an honour to see our commitment to our customers celebrated in this way. Thank you to everyone who has supported us on this journey!”

Adrian Sullivan, our CEO said: 

"This award is dedicated to our business values and culture. The resilience of the team to consistently perform first class customer service is something that I'm incredibly proud of."

A Culture of Customer Focus

At Pass Logistics, we believe that building lasting relationships with our customers is key to long-term success. Whether we’re coordinating complex logistics or providing personalised solutions, our focus remains on delivering a service that exceeds expectations. This customer-first approach has been instrumental in earning the trust and loyalty of our clients across the UK.

We’re incredibly proud of this achievement and grateful to the Growing Business Awards for recognising our efforts. But most importantly, we want to thank you—our customers and partners—for your continued trust and support.

As we celebrate this milestone, we remain committed to maintaining the high standards that have earned us this award. The best is yet to come, and we look forward to continuing to serve you with the exceptional service you’ve come to expect from Pass Logistics.

About the Growing Business Awards

Now in its 27th year, the Growing Business Awards celebrates the UK’s most outstanding businesses and entrepreneurs. The Customer Experience and Loyalty Award recognises companies that have demonstrated excellence in customer service, driving loyalty and satisfaction.

Winning this award is not just a recognition of our past achievements—it’s a promise to keep raising the bar. Here’s to the next chapter of exceptional service at Pass Logistics!